Why our Russian and Ukrainian website versions are so obviously different from the English one? Because our local websites are addressed entirely to our employees, present and those to come. As it still seems pointless to make the English job advertisements in former Soviet states, here goes some business information in English…
We have enough expertise to help companies transvalue their customer experience and focus on retention and loyalty in a new way. Making real life improvements in this «abstract» field every day we know importance and value of each component, from purely technical service level indicators to complex issues of service proactivity and agents competence.
Acquisition and sales
Inbound and outbound sales, order processing, lead generation, subscription renewals, data capture, database creation / updating / cleaning / segmentation / profiling, cross-sell and up-sell programs.
We approach to sales activities of all types plainly seeing customer experience perspective. You can raise the possibility of a loyal customer acquisition only if you realize the value of each contact in your prospect database as if it was already a customer to retain. Besides, our sales experience and thorough knowledge of Russian retail customers psychology allow us to dramatically improve efficiency of sales programs in Russia.
Our portfolio of successfully served promotional projects contains more than 150 campaigns for over 50 brands. We are also proud to have been making interactive services for the biggest prime time TV shows for more than 5 years.
Technical support
Troubleshooting, issue resolution, help desk support.
For us development of a technical support solution is always a serious IT project that has to be a customer satisfaction instrument and a cost effective project at the same time. Going over all details of product we build tailored processes involving multiple channels of interaction, escalation procedures, and real time tracking and reporting capabilities, providing deep expertise and improvement in such vital criteria as first call resolution.
Having our own workflow and processes well managed, we help our customers escape routine procedures and improve their own efficiency. Pick out any from the wide range of services, from automated document conversion to professional data management.
