Why our Russian and Ukrainian website versions are so obviously different from the English one? Because our local websites are addressed entirely to our employees, present and those to come. As it still seems pointless to make the English job advertisements in former Soviet states, here goes some business information in English…
Facts and Figures
Source: RosBusinessConsulting, July 2011
Telecontact started in 1999 among first outsourcing call centers in Russia. Now we are the leaders of Russian outsourcing contact centers market.
Six separate sites in four cities: 1300+ seats, over 1800 employees.
Pioneer in call center-specialized recruiting and HR methodologies in Russia; in-house training techniques since 2001.
The first IP call center in Eastern Europe; first in Russia professional WFM system implementation.
Own high performance SMS/IVR/USSD processing facilities, extraordinary set of communication channels including latest web and mobile technologies.
Telecom provider licenses and own data exchange interfaces with key telecom operators in Russia.
