Why our Russian and Ukrainian website versions are so obviously different from the English one? Because our local websites are addressed entirely to our employees, present and those to come. As it still seems pointless to make the English job advertisements in former Soviet states, here goes some business information in English…
Advantages
Unique team possibilities — more than 50% of agents have higher education degrees in medicine, engineering, or arts; most of the rest are university students.
Proprietary Quality management platform, WFM & Performance Management system by Verint Systems — transparent and fair environment for everybody. Lowest average annual staff turnover index among all Russian outsourcing call centers.
Ergonomic workspace infrastructure, automated access control, 24/7 security. High-performance contact center platform, over 10 years experience of operation, 24/7 technical support.
Diversified management system, efficient managers, well-tested contact center procedures. Proprietary CRM and Online Reporting solutions, professional applications development, customized programming.
Own recruiting and training methodologies — we provide staffing and training as services. Dedicated training facilities, integral training scheme, advanced industry-oriented programs.
Two independent recording systems — for REAL total recording. All call center and projects statistics online — for REAL real-time monitoring and control.
Fully backed up dual call center platform, physically separate call center sites each with own power backup, dynamically reconfigurable ring-topology network — all for absolute business continuity.
Six separate contact center sites including Ukraine and Belarus working within same tech/process framework.
